Sue Warner-Bean is an emergency response planning consultant with twenty years of airline experience.  She founded the Emergency Response Planning department for Seattle-based Alaska Airlines and served as its first director, developing and implementing the company's emergency response plans, training, procedures, facilities and exercises.  Sue has first-hand experience responding to a major aircraft accident: she coordinated with company executives and U.S. National Transportation Safety Board officials following the crash of Alaska Flight 261 (January 2000, 88 fatalities) to ensure an effective, immediate and compassionate response.  She continued to liaise with company officers, the family association, agencies, vendors and employees through all phases of the three-year response process.

An experienced speaker and trainer, Sue has presented widely both on lessons learned during the Alaska response and emergency response planning.  Audiences and venues have included the U.S. NTSB Academy, aircraft accident investigators, risk management professionals, aviation insurers, IATA crisis management conferences, and executives and team members for numerous airlines.

Sue co-chaired the 2004 International Crisis Management Conference for the International Air Transport Association (IATA) and served on the IATA Emergency Response Planners Working Group steering committee from 2002 until her retirement.  She is an associate member of the International Society of Air Safety Investigators.

Sue began her career with Alaska Air Group (Alaska Airlines and Horizon Air) in 1985.  She has been involved in emergency response planning since 1997; previously she held management positions in customer relations and public affairs.  A native of Seattle, she holds bachelor's degrees in Russian Language & Literature and Russian & East European Studies from the University of Washington.

Sue Warner-Bean
Sue Warner-Bean LLC, Emergency Response Planning
Seattle, Washington