Contact the Viterbi Service Desk

Viterbi School provides computing support for staff and faculty through the Viterbi Service Desk.

There are four ways of getting help from the Viterbi Service Desk:

1. Viterbi Service Desk Web Form
Service requests can be initiated and tracked at http://viterbi.usc.edu/servicedesk.

Sample of what the web form looks like:

For Staff and Faculty, you may access the Viterbi Service Desk by logging in to http://myviterbi.usc.edu portal.  Within the myviterbi portal, you will be able to see a history of your old tickets and a status of your current tickets.

2. E-mail
Service requests may be initiated by sending email to engrhelp@usc.edu.

If you choose to contact Viterbi IT by email and the problem is urgent, in the subject line please add: URGENT: (and then a description of the problem), for example: "URGENT: Unable to access group file share".

3. Phone
Viterbi IT Service Desk telephone number is 213-740-0517.

4. Walk-In Support
Walk-In support is available by visiting Olin Hall (OHE) 330.  Note: Due to the OHE seismic retrofit, Viterbi IT offices will be relocated to Powell Hall (PHE) 333 from 5/8/12 to 8/3/12.
 

Hours of Support

Normal Hours of Support  (Monday-Friday, 8:00 am – 5:00 pm)

Off Hours Support (Monday-Friday, 5:00 pm - 8:00 am, Weekends & Holidays)
Limited to server and related infrastructure support only (e.g., network file storage, VSoE email, etc.).
In general, off-hours support is triggered by the automated system monitoring.  Automated system will send alerts to "on-call" support staff.
Presently, we are not offering the same level of support during off-hours that is available during normal business hours.
 

Service Desk Support Department "Single Point of Contact"

Business Unit	Name	Email Address
Viterbi School of Engineering  (Except AME, CS, EES, MAPP/DEN, ITP - See respective units /  Contacts below)
Primary Contact:	IT Service Desk	engrhelp@usc.edu
Secondary Contact:	John Ng	johnng@usc.edu
Aerospace and Mechanical Engineering (AME)
Primary Contact:	Dennis Plocher	plocher@usc.edu
Secondary Contact:	Vishal Thakkar	vjt@usc.edu
Computer Science (CS) www.cs.usc.edu/csit
Primary Contact:	Vishal Thakkar	vjt@usc.edu
Secondary Contact: Tertiary Contact:	Joel Fite   Dennis Plocher	csit@usc.edu plocher@usc.edu
Ming Hsieh Department of Electrical Engineering Systems (EE-S)
Primary Contact:	Seth Scafani	scafani@sipi.usc.edu
Secondary Contact:	Allan Weber	weber@sipi.usc.edu
MAPP / DEN
Primary Contact:	August Cockroft	cockroft@usc.edu
Secondary Contact:	Charles Hall	charlemh@usc.edu
Tertiary Contact:	Dominic Lau	dominicl@usc.edu
Information Technology Program (ITP)
Primary Contact:	IT Service Desk	engrhelp@usc.edu
Secondary Contact:	Jose Makepeace	makepeac@usc.edu

Classroom Support

Classroom support is available during normal support hours. If you are in a classroom and need technical support, please refer to the following table for contact information:

Class Room	Responsible Unit	Contact	Telephone	Email Address
BHE 301	AME	Dennis Plocher	213-740-7190	dplocher@usc.edu
BHE 310	AME	Dennis Plocher	213-740-7190	dplocher@usc.edu
DRB 351	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
EEB B18	Ming Hsieh EE	Allan Weber	213-740-4147	weber@usc.edu
GER 309	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
KAP 107	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
KAP 160	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
KAP 239	Astani CEE	Lance Hill	213-740-0599	lhill@usc.edu
KAP 267	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
RTH 105	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
RTH 109	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
RTH 115	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
OHE 230	Ming Hsieh EE	Nathan Timpke	213-740-4541	timpke@usc.edu
OHE 240	Ming Hsieh EE	Nathan Timpke	213-740-4541	timpke@usc.edu
OHE 336	Ming Hsieh EE	Nathan Timpke	213-740-4541	timpke@usc.edu
OHE 406	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
OHE 540	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
OHE 542	Viterbi IT	Viterbi IT Service Desk	213-740-0517	engrhelp@usc.edu
PCE 312	Mork Family Dept ChEMS	Tina Silva	213-740-2054	msilva@usc.edu
VHE 205	Ming Hsieh EE	Nathan Timpke	213-740-4541	timpke@usc.edu

For a list of self-help PDFs, please visit the Viterbi IT knowledgebase.  It will be continuously updated.

(Last Updated: 4/25/12)