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Staff Biography

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Michael Goay, Executive Director of Information Technology

Michael has the overall management responsibility for the school’s IT service support, service delivery, digital communication, and information systems. He is the primary liaison between the Viterbi School, and numerous IT-related USC entities. Michael comes to the Viterbi School from the Internet and healthcare sectors with more than 20 years of IT experience. He has a B.S. in Electrical Engineering from University of Texas, Austin, and a M.S. in Health Informatics from University of Minnesota, Minneapolis.

John Ng, Manager of IT Operations
John leads the Viterbi IT Operations Group to provide client computing support and management services in support of academic, administrative and research activities. He oversees operations of service desk, teaching labs, and managed-access student computing labs.  He is also responsible for end-user communications and training.  John comes to the Viterbi School after managing the network, IT Projects and the Help Desk of a Fine Arts Museum and Art Reference Library in New York City. John is a thesis shy of completing a M.S. in Management and Systems from New York University. He has professional certifications from Microsoft, Novell, and CompTIA.

Richard Bennett, Computer Consultant Specialist
Richard serves as tier 1 and 2 service desk support. He comes to the Viterbi School after working 5 years as a Computer Consultant Specialist in ITS User Labs. He has professional certifications from Microsoft and CompTIA.

Raymond Lew, Computer Support Specialist
Raymond provides tier 1 and 2 service desk support and support for instructional computing labs and environments for faculty, staff and student workers.  His most recent position before coming to Viterbi was fighting computer viruses with a computer antivirus firm.  He has also worked as an IT consultant for educational institutions and law firms.  Raymond received his Bachelors in Economics with a concentration in Management Information Systems from UC Riverside.

Mario Cueto, Computer Support Specialist

 

Dante Galindo, Computer Support Specialist

 

Daniel Yip, Computer Support Specialist
Daniel comes from the USC Advancement department. He previously worked for an IT consultant company and provided desktop support for Pasadena City College. He graduated from the University of California, Riverside with a major in sociology.

Thomas Chan, Computer Support Specialist
Thomas comes to Viterbi IT after 4 years in international logistics and transportation industry.  He provided support for freight forwarders, customs broker, and a major international airline.  He received his Bachelors in Business Administration with an option in Management Information Systems from California State University, Long Beach.

Robert Rivas, Computer Support Specialist
Robert overlooks the day-to-day operations in the Engineering Computing Center. He assists the faculty and students with any technical problems in the compuging center. He joins Viterbi IT after spending nearly five years as a freelance technician.

Kenny Wang, Manager of Enterprise Systems
Kenny Wang leads the Viterbi Enterprise Systems Group to provide utility computing in support of academic, administrative and research activities. He oversees operations of systems infrastructure, data backup, infrastructure security and data center management.

Chris Badua, System Administrator
Chris administers server systems and data centers of the Viterbi School. He also serves as tier 2 support for computer service desk, teaching labs, and managed-access student computing labs. Chris has extensive experience in administering servers of various platforms and versed in storage technologies. He received his M.S. Degree in Computer Science & Computer Engineering from Cal State Long Beach, and his B.S. Degree in Computer Science from Cal State Los Angeles.

Alexis Maitchoukow, System Administrator

Alexis joins Viterbi School of Engineering from Fidelity Information Services, where he provided desktop, server, and network support for over 150 banks. He is excited about joining the Viterbi Enterprise Systems team and looking forward to assist in the school's technology efforts.

Daniel Garcia, System Administrator
Daniel comes to us from MemorialCare Healthcare with 8 years of experience in System Administration, Network Administration and Tier II Desktop Support.  Daniel has diverse technical expertise with VMWare vSphere, VMWare Horizon View, network support, system infrastructure, datacenter management and project management.

Megha Jayaraman, System Administrator
Megha joins the Viterbi Enterprise Systems Group to provide administration and support to the school’s IT infrastructure. She joins the department after working as a Systems Engineer at Dell Solutions team and has experience in designing, architecting and deploying VMware/Microsoft reference architectures for data centers. She holds certifications from VMware and has M.S. in Software Engineering from BITS, Pilani and a B.S. in Computer Science from Delhi University in India.

Jason Dziegielewski, Manager of Information Services
Jason leads the Viterbi Digital Communication and Information Services Group to support school-wide information systems and related resources in support of academic, administrative and research activities. Jason has served at various capacities within the Viterbi School over the past ten years. He is instrumental to building the foundation of applications and services that are being institutionalized for school-wide use. Jason holds a B.S. in Computer Engineering and Computer Science from USC.

Dana Morita, Programmer Analyst
Dana is responsible for developing and maintaining the necessary front-end and back-end technologies to support school-wide information systems and related resources in support of academic, administrative, and research activities at USC Viterbi College of Engineering. She joins our department after working as a System Administrator and Web Programmer at the University of CA, Riverside Libraries. Dana has extensive experience in web programming technologies and also enjoys projects that involved user interface and graphic design. She received her B.S. Degree in Computer Science from the University of California, Riverside.

Taha Kapadia, Programmer Analyst
Taha provides technical expertise in the design, development and production of the Viterbi online web tools & databases, using a variety of state-of-the-art IT platforms, using the existing USC Viterbi web and databases as the foundation. He joins the Viterbi Digital Communication and Information Services department after working as Web/Database Developer for the University of Nebraska Medical Center. Taha believes that nothing is impossible in this world; if one gives his/her best shot then everything is possible. Even when the results are far from ideal, he finds the whole ceremony of creativity completely enthralling. He is self-motivated, results oriented, have a strong work ethic individual, who always looks forward to learn new things. Taha holds a M.S in Management Information System from the University of Nebraska at Omaha and a B.E in Computer Science from a private university in India.

Frank Miles, Web Developer II
Miles is responsible for administration and development of the Viterbi WordPress environment as well as supporting websites within the school. Prior to joining the Viterbi School team, Miles worked for 3 years as a freelance web developer and user experience designer. Before becoming a freelancer, he worked for 6 years as a systems administrator for LA Weekly/Voice Media Group and was the antivirus and security software administrator for the group's 13 alt weeklies. He has held certifications from Microsoft and Apple and attended the University of California, Berkeley, as an English literature major, and has done coursework in UX design and Cisco networking.

Timothy Harrington, Web Developer

Contact Us
You may use a web form to send us a message. To submit a service request, please go to http://viterbi.usc.edu/servicedesk

Last Updated: 3/6/2017