Logo: University of Southern California

Services Available

Getting Assistance

If you encounter problems with your computer or accounts, please use our online service request form at http://viterbi.usc.edu/servicedesk.



Blackboard

Blackboard is a learning management system (LMS) that allows faculty to communicate with their students online. Both faculty and students can login using their USC username and password at: http://blackboard.usc.edu. For complete information, please visit the Blackboard page.

Please be advised that the School’s Master and Professional Programs (MAPP) has an online learning portal powered by Blackboard through the Distance Education Network (DEN). This portal allows students and professional program participants enrolled in a DEN section to logon and gain access to course materials. Please note this portal address http://www.uscden.net in case you experience difficulty with the DEN main page you should try access via this portal.



Email – Viterbi Exchange
Summary information is below.

Most Viterbi School of Engineering staff has an email account on the Viterbi Exchange Server.  Such service is currently available to Faculty of ASTE, BME, CEE, CS EEP, MFD, ISE and ITP.

Your email address will be in this format: Username@vsoe.usc.edu and Firstname.LastName@vsoe.usc.edu (many users have opted to use their USC email address whereby incoming emails are set to auto-forward from the USC email server to the Viterbi Exchange server).

You can access your Viterbi email using various email clients such as Microsoft Outlook (Windows), Microsoft Entourage (Mac), Apple Mail (Mac) or the web version of Outlook (aka Outlook Web Access).
  

Software Version of Outlook

Office - This is already loaded and configured for you on your office computer.


Outlook Web Access (OWA)

The web version of Outlook can be accessed through http://vsoemail.usc.edu.
 

Email @ USC

This 2GB email account is provided by the USC ITS to all faculty, staff and students. 

    Mailbox quota for staff and faculty is 2GB.
    Mailbox quota for students on USC-branded Google email account is 7GB.

At Viterbi, it is the primary email system used by staff.  It is recommended that Viterbi staff forward their USC email to their Viterbi Exchange account.

USC ITS will delete emails older than one year from ITS’s central email servers.

Access USC email as follows:
Location:            http://email.usc.edu
Username:         The part of your USC email address to the left of the @ symbol.
Password:         Set by you during account activation.

To forward USC email, please log into the USC Web Mail system.

    Click “Options” on the top menu
    Click “Settings” on the left navigation bar.
    In the Mail Forwarding section,
           Check “Enable forwarding” box
           Check “Don’t leave copy on server”.
           Type in your Viterbi email address in the mail forwarding text box.
           (Note: your Viterbi address is in the form of username@vsoe.usc.edu or FirstName.LastName@vsoe.usc.edu)
    Click “Save Changes” button.
 

SPAM

USC inserts the text <<SPAM?>> into the subject line of any email it suspects of being SPAM.  See the Outlook Mail Management at http://viterbi.usc.edu/intranet/ instructions on creating a rule to automatically delete or move SPAM to another folder.  If a piece of SPAM makes it into your inbox, you may also forward the email to missedspam@usc.edu. 



Network Storage - Viterbi

Viterbi IT provides personal storage space for you on Viterbi file servers.  Summary information is below.  For more detailed information, please visit our Viterbi Network Storage Page.
  

Network Storage Access

You may access your individual storage from any Viterbi computer that you have logged on to with your VSOE account.
 

Network Storage - USC

USC ITS provides you with 50MB of network drive space. You must use a secure FTP program such as FileZilla to access this site. FileZilla can be downloaded at: http://software.usc.edu

Host Name:      almaak.usc.edu
Port Number:  22 (For secure FTP)
User Name:     Your USC username
Password:      Your USC password



Personal Web Pages

USC ITS also allows all employees and students to place web pages on the USC web server. For more information, please visit the following:
Publishing Personal Web Pages (Students)
Publishing Personal Web Pages (Faculty and Staff)
 

 Last Updated: 3/13/14