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Submit Viterbi Service Desk Ticket

The Viterbi Service Desk is a tool used to submit requests to various offices within the Viterbi School of Engineering. If you are a Viterbi Faculty, Staff, or Student, we recommend logging into myViterbi and submitting the request through that system, then you will be able to track your ticket history and some form values will be prefilled for you. For all other users, please fill out the form below for assistance.

Items marked by an (*) are required

Ticket Lookup

Please enter your ticket number and email address below to view the status of the ticket. Viterbi Faculty, Staff, and Students should log into myViterbi and visit the Service Desk to view their tickets.

Items marked by an (*) are required

Contact Us

USC Viterbi School provides faculty, staff, and student computer support through the USC Viterbi Service Desk.

Additional ways of getting help from the Service Desk:

Please visit the Viterbi IT Help Site for current issues, service catalog, and tutorials.

Send email to the Service Desk at engrhelp@usc.edu.

Walk-In Support
Walk-In support is available in DRB 205. Open Monday - Friday: 8:30am - 5:00pm. Note that the Service Desk is closed for all University holidays.

† Afternoon Requests
If your request is received after 1:00 PM, depending on volume, you may not receive a response until the following business day.