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Alerts Archive

Alerts Archive 2016

 
Posted on 5/3/2016

Apple announced recently they are no longer releasing updates and security patches for Quicktime for Windows. US-CERT and Homeland Security notes at least 2 vulnerabilities with Quicktime and recommends it to be uninstalled from all Windows computers. If you have an office computer on campus that is managed by Viterbi IT, we will automate the Quicktime uninstallation process starting on Wednesday, 5/4/16. The uninstallation process will happen in the background so you may not notice it happening. You should not need to restart your computer.

Please note:

• The Quicktime automated uninstallation process is only for your on campus office computer. If you have a School issued laptop, please let us know if you would like a technician to uninstall it for you by creating a service ticket in Viterbi Service Desk in MyViterbi or email engrhelp@usc.edu.
• By Friday, if you still see Quicktime on your office computer, please let us know by creating a service ticket.
• If you require Quicktime for business related reasons, please contact Viterbi IT to see if there is an alternative that will meet your needs.
• If you would like to uninstall Quicktime on Windows devices that you own, please see this link for instructions: https://support.apple.com/en-us/HT205771.

For staff computers that do not come under Viterbi IT support, please inquire with your department IT.

US-CERT advisory: https://www.us-cert.gov/ncas/alerts/TA16-105A

 
 
 
Alerts Archive 2015

 
Posted on 9/14/2015

Viterbi systems will go down for maintenance this coming Wednesday 9/16/15 between 4am – 6am to replace failed equipment. During this time, there will be intermittent service interruptions. Please be sure to save any work prior to the scheduled downtime. We apologize for any inconvenience this may cause. 


Posted on 6/3/2015

Clients (Outlook, Outlook Web Access, Mac Mail...) and client devices (mobile phontes...) lost connectivity to the Viterbi Exchange server this evening from about 6:15pm to about 9:15pm.  Emails may have been delayed in delivery but there was no data loss.  Service has been restored to normal.
 

Posted on 3/26/2015

Effective 3/30/15, please use the following link to change your USC NetID password.
https://netid.usc.edu/account_services/change_password


Posted on 3/3/2015

Cisco AnyConnect Client VPN error with Windows 8.1. "Failed to Initialize connection subsystem."

Alerts Archive 2014

 
Posted on 2/11/2014
Subject: *** Undeliverable Email Notices *** 2014-2-11
Viterbi faculty and staff,

If you are currently forwarding your emails from the USC’s Microsoft Office365 email servers to your Viterbi Exchange email account or any other email account, you may have received “Undeliverable Email Notices” over the weekend. Per USC Information Technology Services (ITS), Microsoft had problems forwarding emails out of the Office365 email servers since Friday (2/7/14) evening. According to ITS, Microsoft fixed the problem last night (2/9/14) around midnight although many users reported still receiving undeliverable email notices around 1pm today. We have updated ITS the problem is not completely resolved.

You should log into your USC Office365 to see if there are any emails that were not forwarded. If you unchecked the option to keep a copy of forwarded messages in Office365 (meaning not keep a copy of the forwarded email), you will not see any emails in your Office365 inbox.

Again, this only affects users forwarding emails and also received an undeliverable email notice.

If you have any questions, please don’t hesitate to contact Viterbi IT by creating a ticket in http://myviterbi.usc.edu, at engrhelp@usc.edu or call us at 213-740-0517.

Regards,
Viterbi IT

Posted on 1/21/2014

Subject: Bouneback Emails 2014-1-21

Viterbi faculty and staff,

Viterbi IT received reports of email being bounced back. After checking with USC ITS, it appears that some email servers that employ spamcop and Verizon’s spam filter are rejecting emails originating from USC’s email servers as spam. USC ITS is currently working to correct this problem but have not given any indication when the problem will be fixed.

If you received a bounce back email but it needs to get through to the recipient immediately, please consider using a third party email provider such as Gmail to send out your email. 
 

Alerts Archive 2013

Posted on 11/7/2013 
Subject: Phishing Warning 2013-11-07
Viterbi faculty and staff,

I would like to make you aware of the following post on the ITS website.

------------------
Phishing Warning (November 7)

Please be advised that the email titled "Your USCNetID is on Restriction" is a phish. Do not respond and do not click the link. If you have responded or clicked the link, change your USC password as soon as possible by going to the ITS website at http://www.usc.edu/its and clicking the icon labeled Change USC Password.

------------------

For more details on this phish, including a screen shot of the email, see Phishing Warning 2013-11-07 on the ITS security blog.

3/8/13 - Scam/Phishing Emails, Delete if Received

Dear Faculty and Staff,

Several users received the attached scam/phishing email today.  You could expect more of this type of email as the University’s spam filter will not be able to catch or block them all.

Please be reminded of the following:

USC Information Technology Services (ITS) and Viterbi IT will not ask for your private and confidential information including username and password over email.

·         Any email that asks for your private and confidential information should be viewed with suspicion.

·         The sender’s email address for spam/scams may be from a non-USC domain which will be one indicator that the email may not be legitimate.

·         Any links contained in the email may send your browser to a non-USC website with malicious intent.  Please don’t click on the link.

·         When in doubt, please forward a copy to Viterbi IT at engrhelp@usc.edu for examination.

·         You could also forward a copy of the scam email to missedspam@usc.edu to help train the University’s spam filter.

If you have any questions, please don’t hesitate to contact us.

Regards,
Viterbi IT
----------------------------------------------------------------------------------------
-----Original Message-----
From: USC Webmail Administrator
Sent: Friday, March 08, 2013 7:24 AM
Subject: Upgrade Your USC Email Account Now!
Dear Email Customer,

Compliments of the season. We are undergoing system UPGRADE on our site to make our system better and stronger to enable us render our services to you properly. At the moment we are under Upgrade to change the structure of our Email System to suit you our customer. This upgrade would take 24hours for our Email system to be set-up back again for your proper use. The following details would be required of you to enable you HELP us and we would Help you to provide a good and fast Email System. Please provide the following:

*Email/Username:
*Password:

We dully apologize for this inconveniences that this notification maybe bring to you, we promise to do our very best to restructure our system to be back online soon to be the perfection email service provider you have always known. Note: failure to comply with us may cause the lost of all informations in your email and also your email would shut-down. To prevent this from happening help us to help you, so that we can save your information on our database during the Upgrading.

Thanks for your understanding.
Email CUSTOMER SERVICES.
*********************************************************************

Disclaimer: We would not screen your private details to other member's. Your details are strictly under protection of your privacy.

*********************************************************************
 
 
Alerts Archive 2012

10/8/12 - Scam/Spam Email, Delete if Received

Dear Faculty and Staff,

A number of users have reported receiving the spam/scam email attached to the end of this email. This is a scam designed to have you send the scammers your login credentials. If received, please delete.

Viterbi IT
---------------------------------------------
-----Original Message-----
From: Justin Berry [mailto:justinab@usc.edu]
Sent: Friday, October 05, 2012 7:28 AM
To: Justin Berry
Subject: Your USC.EDU mailbox has exceeded the storage limit
Dear USC.EDU User:

Your USC.EDU mailbox has exceeded the storage limit which is 20GB as set by your administrator, you are currently running on 20.9GB,you may not be able to send or receive new mail until you re-validate your mailbox,To re-validate your mailbox please CLICK HERE ***LINK DELETED***

Thank You
SYSTEM ADMINISTRATOR
---------------------------------------------

 9/19/12 - Sophos Antivirus False Positive - Shh/Updater-B Malware

Please be advised. 

If you have Sophos Antivirus installed, an alert box may have continuously popped up to warn you of the above subject malware.  We have been in touch with ITS and checked with Sophos and it is confirmed to be a false positive.  This means that files on your computer are mistakenly reported as a “Shh/Updater-B” malware.  If Sophos asks if you want to clean the “Shh/Updater-B” malware, please disregard it.  Sophos is working on a fix.  An advisory with more information should be coming from ITS very soon.

Viterbi IT
7/23/12 - Phishing Emails
Dear Faculty and Staff,

Some users have reported receiving the following phishing email.  If you received same or similar, please delete.  A phishing email is a scam email trying to get you to enter your personal information on the scammer’s website.  The scammer’s website may also contain malware designed to exploit potential security weaknesses on your computer.  If you are unsure of the legitimacy of an email, please feel free to forward the email to engrhelp@usc.edu for further examination.

------------------------------------------------------------------------------------------

From: U.S.C kiyoungs1@usc.edu
Sent: Sunday, July 22, 2012 9:42 AM
Subject: Re-update Your E-mail Account...

Dear User,
Re-update your email account for security reason.
Otherwise, your E-mail account will be suspended.

Click Here to Update (Actual link deleted)

Thank you.
USC
--------------------------------------------------------------------------------------------

4/20/12 - USC Network and DHCP Problems

Please be advised.  USC network started to experience problems this past Tuesday.  USC ITS reported via email on Wednesday that the USC network problems have been resolved.  A subsequent email was sent out yesterday by USC ITS stating that the network problems persist.  To date, Viterbi IT is still receiving calls from users with computers not being able to access the network or the internet.  If your computer is having problems accessing the network/internet, please feel free to contact Viterbi IT for assistance.

4/16/12 - Apple Malware/Virus Alert
Distribution: Viterbi faculty and staff

This security advisory is intended for all Mac users. I am writing to advise that recent outbreak of Flashback Mac Trojan shakes Apple reputation of invulnerable to attacks.  The eWeek.com news excerpt below demystifies that Apple’s Mac systems are vulnerable.

Excerpt from eWeek.com article by Jeffrey Burt on 4/10/2012: 

Costin Raiu, a security expert with Kaspersky Lab, points to a 2006 commercial that showed a sick PC and a healthy Mac as the key contributor to the belief that Apple’s Mac computers don’t get viruses. That idea has been shattered following a series of cyber-attacks on the Apple systems over the past year, including the Tsunami and Revier/Imuler Trojans and the Mac Defender fake antivirus program. Most recently it has been the rejuvenated and reworked Flashback Trojan, which security researchers from Kaspersky and another security firm, Doctor Web, said has infected more than 600,000 Macs worldwide since about mid-March. That’s about 1 to 2 percent of all Macs being used, a percentage that puts the infection into the realm of the Conficker malware that attacked Windows PCs. Given this, Mac users need to take a serious look at the security measures they’re taking, according to Raiu. Here he lists the top 10 steps they can take to ensure their Macs are as secure and safe as possible.

If your email client program stripped the embedded hyperlinks, here they are:

Flashback Mac Trojan Shakes Apple Reputation of Invulnerability
10 Simple Tips for Boosting The Security of Your Mac

Nowadays a security solution is absolutely mandatory for any Mac user. If you follow those 10 simple steps to boost the security of your Mac, your chances of becoming yet another random victim will be greatly diminished.

You can download and install Sophos Antivirus for Mac from USC ITS Software Repository, http://software.usc.edu. USC login is required to get at that repository.

Best regards,

Michael S. Goay
Executive Director | Business Affairs - Information Technology Division

1/3/12 - USC E-mail Account Upgrade Spam

Distribution: Viterbi faculty and staff

You might have received a SPAM email with a subject line "Email Account Upgrade" purported to come from “University of Southern California helpdesk@usc.edu”. Please disregard / delete that email.

Please be reminded that neither USC ITS nor Viterbi IT will ever request that you submit personal information, including any passwords, over email.

If you have responded to the phishing scheme by submitting information about your USC account credentials, you should immediately go to https://www.usc.edu/its/password to change your USC password. If you are unable to change your USC password, contact the ITS Customer Support Center at 213-740-5555 as soon as possible.

Please feel free to inquire with security@vsoe.usc.edu if you have any doubt about this sort of notices.

Best regards,
Michael S. Goay

Executive Director | Business Affairs - Information Technology Division

 
Alerts Archive 2011

11/22/11 - Viterbi IT Security Advisry: Smart Holiday Shopping Online

As you turn to online shopping to beat the mall traffic, please take steps to protect yourself.

Source: http://www.staysafeonline.info/in-the-home/online-shopping

Happy Thanksgiving.
- Michael

Michael S. Goay
Executive Director | Business Affairs - Information Technology Division

9/8/11 - Autodiscover.usc.edu Certificate Message

If you use Outlook on a Windows laptop or a Windows desktop computer on and off campus that is not joined to the Viterbi VSOE domain, you may have seen a pop up with an Autodiscover.usc.edu Certificate Message.  This new pop up is due to changes USC ITS made in DNS.  This will not affect your Outlook's connection to the Viterbi School's email server.  To remove this annoyance, please update your hosts.ini file by adding the following line: 127.0.0.1 autodiscover.usc.edu.  If you require assistance, please don't hesitate to submit a service ticket at http://viterbi.usc.edu/servicedesk.

This phenomenon does not appear to affect Outlook 2011 on Macs at the moment.

8/25/11 - Malware and Scam Emails

If you receive a suspicious email, please feel free to contact the Viterbi Service Desk.  Viterbi IT will assist in determing if the email is harmful or harmless.

7/1/11 - USC's New Antivirus and Firewall Software

Dear Viterbi Faculty and Staff,

You should now or will soon receive an email from USC ITS about the change of university’s antivirus and firewall software from Symantec Endpoint Security (for Windows) and Norton Antivirus (for Macintosh) to Sophos Endpoint Security, effective July 1, 2011.  The email will be sent from consult@usc.edu, and the subject line will be “USC’s New Antivirus and Firewall Software”.

We will schedule visits with all users supported by Viterbi IT to uninstall Symantec Endpoint Security or Norton Antivirus software and then install Sophos, the new antivirus program that the University now has licenses for and supports.  Rest assured, after July 29, 2011, Symantec/Norton security software will continue to function and receive virus definitions so your computer will be protected until we are able to deploy Sophos.

If you have personally owned computer, please be sure to download Sophos Endpoint Security software from http://software.usc.edu and follow instructions for installation at http://www.usc.edu/its/security/sophos.

Best regards,
Michael
Michael S. Goay

Director  | Business Affairs - Information Technology Division

_______________________________

USC Viterbi School of Engineering

 6/27/11 - Viterbi Email Server's Activesync Problems on Saturday, June 25, 2011

The School's email server's Activesync service exhibited connectivity problems at approximately 10:00 PM on Friday, June 24th and was resolved approximately 10:00pm on Saturday, June 25th.  Activesync is a service that synchronizes the user's smartphone to the email server.  Although some users experienced intermittent email connection problems with their smartphone, the Exchange server was up and running.  Activesync problems did not affect the inbound nor outbound flow of email.

3/19/11 - Phishing Scam Alert

From: Michael Goay Sent: Saturday, March 19, 2011 3:28 PM
Subject: Viterbi IT Security Advisory: Phishing Attack - USC ITS Notice/News

 

Distribution: Viterbi Faculty and Staff

 

You might have received a SPAM email with subject line “USC - ITS Notice/News” purported to come from ITS.

 

Please disregard / delete that email immediately, do not reply with requested information.

 

This phishing scheme attempts to steal your personal information through legitimate-looking email message. Please be reminded that neither USC ITS nor Viterbi IT will ever request that you submit personal information, including any passwords, over email.

 

If you have responded to the phishing scheme by submitting information about your USC password, you should immediately go to https://www.usc.edu/its/password to change your USC password. If you are unable to change your USC password, contact the ITS Customer Support Center at 213-740-5555 as soon as possible.

 

Please feel free to inquire with security@vsoe.usc.edu if you have any doubt about this sort of notices.

 
Best regards,
 
Michael S. Goay

Director | Business Affairs - Information Technology Division

_______________________________
USC Viterbi School of Engineering
 

2/8/11 - Some Users are Unable to Access the USC Network / Internet

ITS has evacuated their main building due to a fire.  There is no estimated time when they will be able to re-enter the building.

1/31/11 - USC Campus - DHCP server is down

Per ITS technical support, their DHCP servers are down.  Without the DHCP server, your computer will not be able to obtain a valid IP address to get on USC's network.  This affects both wireless and wired.  There is no estimated time when service will be restored.  If you have any questions, please don't hesitate to contact Viterbi IT.

 

Alerts Archive 2010

11/13/10 - Phishing Attack - Account Verification

Distribution: Viterbi faculty and staff
You might have received a SPAM email with no subject line purported to come from “USC MAILOUT <kmpete16@asu.edu>”.
Please disregard / delete that email immediately, do not reply with requested information.
Please be reminded that neither USC ITS nor Viterbi IT will ever request that you submit personal information, including any passwords, over email.
If you have responded to the phishing scheme by submitting information about your USC account credentials, you should immediately go to https://www.usc.edu/its/password to change your USC password. If you are unable to change your USC password, contact the ITS Customer Support Center at 213-740-5555 as soon as possible.
Please feel free to inquire with security@vsoe.usc.edu if you have any doubt about this sort of notices.

10/22/10 - Phishing Scam

Many users have received an email similar to the following. This is a scam to try to get your personal information. Viterbi IT nor ITS will ever ask you for your password information. If you receive emails like this in the future, please delete.

-----Original Message-----

From: USC Webmail [mailto:infoweb@usc.edu]
Sent: Monday, October 18, 2010 5:52 AM
Subject: Dear USC Webmail Subscriber

Dear USC Webmail Subscriber,

This is to notify you that due to recent spam complaints of webmail
users in our webmail usc.edu data base, our investigation shows that your
webmail is compromised and frequently send out spam messages.

As a result, our network engineer needs to conduct a maintenance in your
webmail usc.edu account to enhance the reliability of our service .
On this note the management request you to provide confirmation details of
your webmail account to our maintenance counter, to enable us
commence maintenance immediately.

Failure to provide your webmail account confirmation details below within
48hrs, will lead to disabling of your USC Webmail Webmai
usc.edu Account.

===========================
Required Account Confirmation Details :
===========================
Account Registered Name:
Webmail Account:
Webmail Account Password:
Retype And Confirm Password:
===========================

Important Note:You are to forward these information to our maintenance
team counter via email for security reason.(upgrade_web@cyberservices.com)
Thank you in advance for your cooperation
and assistance in this important survey.

Regards,
Webmail Team
Notification Officer,
Web Maintenance Customer Care Centre.
---------------------------------------------------------
Copyright 1986-2010 Webmail Maintenance Team.

09/12/10 - Email and Calendar Issues

The hardware issues that impaired connection with the Exchange Server by smartphones (e.g., iPhone, Android, Blackberry, Windows Mobile) and Outlook Web Access for some users were resolved around 5PM Friday, 9/10/10.  We are currently restoring your mailbox to the state it was in on 9/9/10.  You may see some duplicate items between 9/8/10 and 9/9/10.  Emails sent and received, and all other items (e.g., calendar, contacts, etc.) added/modified on and after 9/10/10 will remain intact and should be in your mailbox. The restore process is still on-going.  We will send out an email alert once the restore process is complete.  If you have any questions, please do not hesitate to contact the Viterbi IT Service Desk.

We apologize for any inconvenience.  Thank you for your patience.

7/15/10 - Apple iPhone iOS 4.0 Bug When Synchronizing with Exchange Calendar and Email

If you have upgraded your iPhone iOS to version 4.0 or purchased the newest version of the iPhone, please note that there is a synchronization bug with Microsoft Exchange 2007 Server.  Please upgrade your iPhone to version 4.01.  For additional information, please read the following Apple kb: http://support.apple.com/kb/ts3398.  This upgrade / patch may or may not fix the synchronization issue as other users have reported online that this fix did not work: http://www.networkworld.com/news/2010/070110-apple-patches-ios4-bug.html?page=1.

06/23/10 - USC Wireless Upgrade - Cable Installations

In preparation for USC Wireless network upgrade, ITS will be installing new Ethernet cable runs in EEB, HED, OHE, PHE, SAL, SSC and RTH over the next 2 to 4 days.  Other buildings will likely to follow later.  Please don't be alarmed by activities of the cable installers.

06/16/10 - ITS Customer Support Email dated 6/15/2010, Subject: Important Information about Your BCF Account

Please note that the above email is legitimate from USC Information Technology Service.  It is a notice about Unix services offered by ITS that will change even though you may never have used the service in the past.

05/25/10 - Viterbi IT Security Advisory: Phishing attack

You might have received a SPAM email with subject line “Update Your Email Account” purported to come from “University of Southern California <member@usc.edu>”.

Please disregard / delete that email immediately, do not click through the suggested link included in the message body. Be careful with email attachments and other downloads. If the source of the email or suggested URL link looks the least bit suspicious, delete it and don’t follow it’s instructions.

Please feel free to inquire with security@vsoe.usc.edu  if you have any doubt about this sort of notices.

05/10/10 - 'Adobe Security Update' malware campaign

A cyber security company on May 5 issued a warning of a new malware threat crafted to appear as an email thread discussing vulnerabilities in Adobe software. The campaign targets Adobe customers and consists of a fake thread of forwarded emails that begins with a security update message from an employee in “Adobe Risk Management.” The most convincing and potentially damaging aspect of the campaign is the structure of the forwarded thread, which is spoofed and customized per message and recipient. The thread contains what appear to be the full names and email addresses of people in higher positions in the recipient’s organization, possibly a technique to make the message and call to action seem legitimate. Embedded in the body of the email are links to a PDF file that contains the update instructions for the security patch, and an executable, which has been identified as a Trojan virus. The cyber security company warned that the vast majority of antivirus engines failed to recognize the malicious download. If you receive the fake Adobe Security Update email, please delete it immediately and not to click on the embedded PDF or web site links.

05/03/10 - Vonage Phishing

Some users have reported receiving emails allegedly from Vonage with instructions to update their account information through a link contained in the email. This is especially suspicious as the users reported that they do not use Vonage. These types of email are phishing scams. They masquerade as a legitimate company requesting your private information through a fraudulent website expressly created to capture your private information. Please be aware that most, if not all, legitimate companies will not solicit your private information in this way.

04/29/10 - Drive By Malware

Please be careful when surfing the internet or clicking on web links. The Viterbi IT Service Desk has fielded a number of calls where the user may have visited a malicious website that infected their computer with malware. Symptoms are uncontrollable and spontaneous window pop ups to questionable websites of ill-repute, internet browser no longer working or losing internet connectivity. If this is happening to you, please contact the Viterbi IT Service Desk at 213-740-0517 or email engrhelp@usc.edu immediately.

 

Last Update 8/30/2016